FAQ

*GENERAL*

Can I fill my prescriptions at different pharmacies? >

For your safety, it's best to fill all your prescriptions at one pharmacy. That way your pharmacist can monitor all your medications for potential drug interactions and provide the best advice. After all, taking your medications properly is essential to your mental health recovery plan.

Is it easy to transfer my prescriptions to AllHealth Network Pharmacy? >

Transferring prescriptions to the AllHealth Network Pharmacy is easy. Simply call us at 303 797 2500 and tell us what medications you need and where they are being filled. We will do the rest!

How can I pay for my prescriptions? >

Insurance. We accept most insurance plans as well as Medicaid and Medicare Part D.

Co-pay? >

Every pharmacy is required to collect co-pays at the time of service, either when you pick up your prescription or when you arrange delivery. Your co-pay is the same regardless of which pharmacy fills your prescription. We accept cash, check and all major credit cards.

Can my doctor fax new prescriptions directly to AllHealth Network Pharmacy? Will my doctor be contacted to obtain the prescription? Can my doctor send my prescriptions electronically? >

Yes. Your doctor can send prescriptions three different ways:

  • Your doctor can fax new prescriptions directly to AllHealth Network Pharmacy at 303-730-8730.
  • Your doctor can send prescriptions electronically through an “e-prescribe” system directly to AllHealth Network Pharmacy.
  • Your doctor can call the pharmacy at 303-797-2500.

AllHealth Network Pharmacy can also contact your doctor directly to obtain a new prescription for you.

What online services are available to help me manage my prescriptions? >

AllHealth Network Pharmacy offers a variety of online tools to help you manage your medications and prescription benefits.

  • You can access the following features at http://www.allhealthpharmacy.org :
    • Order refills online
    • Find specific pharmacy services
    • Get instructions on how to dispose of medications properly

How do I order future prescription refills or renewals? >

There are many convenient ways to get refills:

What if I would like my prescription filled with the brand-name medication and do not want to take the generic equivalent? >

You and your insurance company save money when you use generic equivalents. Generic medications often cost much less than the brand name. If you personally requested the brand-name medication and your doctor has not included specific instructions on the prescription to “dispense as written” or similar instructions, you will pay the generic copay plus the difference in cost between the generic and brand-name medication at the community pharmacy.

Will AllHealth Network Pharmacy substitute my brand-name prescription if a generic equivalent is available? >

Brand-name medications are much more expensive than generic medications and, in most cases, not more effective. Your prescriptions will be automatically filled with the generic equivalent when available. If your doctor determines the prescribed medication is medically necessary for treatment, your doctor can inform AllHealth Network Pharmacy that no substitution should take place. The pharmacist may contact your doctor directly to clarify the instructions on the prescription. You may also request “Brand Only” with the pharmacy staff, but there may be a difference in co-pays.

Will generic medications cost me less? >

Yes. In most situations, your copay for generic medication is less than the copay for brand-name medications.

*HOW DO I GET MY MEDICATIONS?*

Pick up at the pharmacy on Sycamore Street. >

For your convenience, we have designated parking for pharmacy customers.

Pick up at the location where you see your therapist or prescriber. >

The pharmacy can deliver your order to the location where you receive care. Your prescriptions will be waiting for you at the front desk, usually within 24 hours. Orders must be paid for by phone with the pharmacy in advance of delivery. Ask your prescriber or call the pharmacy for details or to get started.

Have your prescriptions mailed or delivered to your home. >

Call us to arrange these types of deliveries. There may be additional charges for these services.

*DELIVERY*

Why would I want to use AllHealth Network Pharmacy’s delivery service? >

Home delivery is a convenient way to get the maintenance medications you take every day. It saves you time and trips to the pharmacy while providing you with the same high-quality medications and patient care that you are used to receiving from the AllHealth Network Pharmacy.

How long will it take for me to get my prescriptions delivered? >

Prescriptions will typically be delivered the next business day between 1 and 6 pm. To make sure that you don’t run out of your medications, request refills about one week before you need them.

How do I pay for my prescription order? >

AllHealth Network Pharmacy makes it convenient to pay for your prescriptions. Your credit card, debit card, health savings card or flexible spending account card information will be stored within a secure system so that we can process your payment without having to collect your credit card information each time you need a refill.

Do I have access to a pharmacist when using home delivery? >

Yes, registered pharmacists are available for consultation by calling AllHealth Network Pharmacy at 303-797-2500.

What if my medication requires refrigeration or special handling? >

AllHealth Network Pharmacy handles all prescription orders with the utmost care. The pharmacy has the appropriate quality and safety procedures in place to ensure that all medication is delivered effectively, including temperature-sensitive medication. For example, insulin requires refrigeration and will be delivered with a cold gel pack. Mailed items are enclosed in a plastic bag and do not indicate that they are coming from a pharmacy. It is also bubble wrapped to protect against moisture and packed in an insulated, expandable plastic bag.

*ORDER ONLINE - ON YOUR PHONE*

What is Pocket Rx? >

Pocket Rx is an app or a website link that is utilized by the AllHealth Network Pharmacy to manage refill requests. This link/app allows you to register, login and refill your active prescriptions with your pharmacy. It is an online portal into your active prescriptions and does not save any of your identifying information online.

Can I use Pocket Rx? >

You must have an active account. If you are unsure if your pharmacy is part of this network, you can try to locate your pharmacy or ask your pharmacist. If you cannot locate your pharmacy, check with them to be sure they are part of the Pocket Rx Network and that your information is correct.

How much does it cost? >

It's free! There is absolutely no cost for customers utilizing the online or smart phone refill system. We deliver your prescriptions in a secure, hassle-free way while saving no identifying information online. This is a complimentary service that is provided by the pharmacy.

Can I add my family members to my account? >

Yes! You can register your first account and while logged in, you can add up to 4 additional users to your account. Please note, your account settings (i.e. Email reminders) are for all users on your account. If you want them to be separate, you must create a new account for each user.

My prescriptions are wrong or missing. >

Pocket Rx is just an online portal for what your pharmacy has on their system. The app can't help you with prescription issues. The best thing you can do is contact the pharmacy directly, whether that be over the phone or using the assistance feature while logged in.

How secure is Pocket Rx? >

We use industry standard SSL and other security measures for every transaction and connection we use in delivering your prescriptions in a simple and secure way. None of your information is ever stored online, it is only displayed during your active session.

What if I forgot my login info and can't remember my email or username? >

We suggest using the lost password function but if you cannot enter your username and email, the best thing to do is to create a new account. Your old account is just a way to access your prescriptions and holds no personal data. You can just recreate a new account and re-authenticate your pharmacy information

*RX READY TEXT - EMAIL ALERTS*

How do I stop receiving Pharmacy Alerts? >

Please see or call your AllHealth Network Pharmacy Staff and ask them to update your profile so that you no longer receive pick up text or email notifications.

Will a message go out every time I have a prescription ready to be picked up? >

In general, yes. When any one of your orders is ready, a notification will be sent to let you know it is ready to be picked up. If multiple prescriptions are filled within a short time, only a single message will be sent. A reminder message will be sent every 7 days until prescriptions are picked up or returned to stock.

I have enrolled my mobile number into the program, but I am dropping off a prescription for my spouse; can I be notified when it is ready? >

Yes, please inform the Pharmacy staff when you are dropping off a prescription so your contact information will be used for this order.

Will I be charged for joining the AllHealth Network Pharmacy Alerts Program?>

No, AllHealth Network Pharmacy does not charge for the Email/Text Message Alert Program. However, message and data rates may apply.

Do I have to have a specific cellular carrier to participate in the AllHealth Network Pharmacy Alerts Program? >

AllHealth Network Pharmacy supports text messages to most major mobile phone providers; however, some carriers may not be supported.

I enrolled in the program, but I don’t always get notified when my prescription is ready. >

Some possible reasons for not getting a message include (but are not limited to) memory full on cell phone, out of network, weak signal, change in cell phone number, low balance, or cell phone off for extended time.

*FLU SHOTS - IMMUNIZATIONS*

Does insurance cover vaccinations? >

Many insurance plans will cover vaccinations. To ensure coverage, contact your insurance provider.

How safe are vaccines? >

Vaccines go through years of testing as required by law, and are continuously monitored for safety and efficacy once licensed and in use. Monitoring health problems after receiving vaccinations is essential to ensure vaccines are held to the highest safety standards.

Are vaccinations required for students to go back to school? >

Many school systems now require 5th and 6th graders to receive a Tdap immunization. Meningitis vaccinations are also required by some colleges before incoming freshman are allowed to move into dorms or attend classes. To find out what vaccines are required for your individual situation, please contact your local school district or specific college.

Do vaccines have side effects? >

It is possible that minor side effects (sore arm or low-grade fever) can be experienced after receiving a vaccination. More information on each vaccine is available on the specific vaccine health pages.

Who should NOT get vaccinated? >

There are some people should not get certain vaccines or wait to get them due to age, specific health conditions or other factors. Guidelines and information can be found on the health page for each vaccine.

Are there risks associated with not getting vaccinated? >

Unvaccinated people can be at risk if exposed to vaccine-preventable diseases brought into the U.S. from other countries around the world. Symptoms of such diseases can be serious, or even deadly.

Where can I get detailed information about each vaccination? >

Here is a list of vaccines offered by the pharmacy and the associated condition. View even more information using the links below.

FLU (Influenza)

A contagious viral infection of the nose, throat and lungs. On average, up to 20% of the U.S. population will be infected with seasonal influenza virus.

Who should be vaccinated? **

  • The vaccine is now recommended for everyone 6 months and older. High-dose vaccine shots available for those age 65 and older. Learn More

PNEUMONIA (Pneumococcal)

Infection of the lungs, blood, and brain.

Who should be vaccinated? **

SHINGLES (Herpes zoster)

A painful skin rash caused by the same virus as chicken pox. Difficult to treat, shingles can cause severe pain lasting months or even years.

Who should be vaccinated? **

  • Anyone over the age of 60 who has been vaccinated against or exposed to chickenpox. Learn More

TETANUS/DIPHTHERIA/WHOOPING COUGH (Td & Tdap)

Tetanus: Bacteria in soil enter through a cut, creating infection. Sufferers may be unable to open mouth and swallow.

Diphtheria: Highly contagious infection of respiratory tract. Leads to weakness, sore throat, swollen glands. Severe cases of Diphtheria can affect the heart.

Whooping Cough (Pertussis): Highly contagious infection of respiratory tract. Causes excessive coughing fits.

Who should be vaccinated? **

  • Patients 10 years of age and older should receive a one-time dose of Tdap. Adults require 1 booster of Tdap and then a Td booster every 10 years. Learn More

*MED SYC*

Why are you offering this? >

The program is designed to improve your health and simplify your prescriptions into one easy refill date.

What is the cost of this program? >

This is a free service.

What if I change my prescriptions? >

No problem. Just bring them to us and we’ll add them to your therapy or make adjustments as needed.

What about medications that I only take as I need them? >

When we give you a check-in call, we’ll ask if you need refills of those medications. Need them in between fill dates? Sure thing. Just let us know and we’ll fill as needed.

What if I change my mind? >

We think you are going to absolutely love this service, but if you need to cancel, just let us know and we’ll make it happen.

What does my physician think about this program? >

Physicians want to make sure you take your medications as directed. Our program has shown in many medical studies to help patients remember to take their medication appropriately — improving your overall health in the process.

*MTM (MEDICATION THERAPY MANAGEMENT)

What are medication therapy management services? >

Medication therapy management (commonly shortened to MTM) is one of AllHealth Network Pharmacy’s unique approaches to customer satisfaction and dedicated patient care. By catering to each individual patient’s drug treatment, our medication therapy management service will ensure that you get the very best treatment.

Medication therapy management encompasses five core components: a medication therapy review (MTR), personal medication record (PMR), medication-related action plan (MAP), intervention and/or referral, and documentation and follow-up.

What is a medication therapy review (MTR)? >

A systematic process of collecting patient and medication-related information which occurs during the pharmacist-patient encounter. In addition, the review assists in the identification and prioritization of medication-related problems. During the MTM encounter, the pharmacist develops a PMR for use by the patient.

What is personal medical record (PMR)? >

The PMR includes all prescription and nonprescription products and requires updating as necessary. It provides patients with a means of communicating to providers and avoid receiving duplicate medications and potentially avoid serious side effects that can arise from drug-drug interactions.

What is a medication action plan (MAP)? >

After assessing and identifying medication-related problems, the pharmacist develops a patient-specific MAP. The MAP is a list of self-management actions necessary to achieve the patient’s specific health goals. In addition, the patient and pharmacist utilize the MAP to record actions and track progress towards health goals. During the MTM session, the pharmacist identifies medication-related problem(s) and determines appropriate intervention(s) for resolution.

Does my prescription insurance cover these services? >

The Medicare Modernization Act of 2003, requires Medicare Part D prescription drug plans to include medication therapy management services delivered by a qualified healthcare professional, such as a pharmacist. Most plans cover one comprehensive medication review per year.

Are there any copays associated with MTM services? >

No. For qualified individuals, the MTM service is fully covered by insurance. To see if you qualify, you can contact your prescription insurance carrier directly, or we will be more than happy to assist and verify on the patient’s behalf.

What is the benefit of receiving a comprehensive medication review? >

Medication-related problems and medication mismanagement are a massive public health problem in the United States. Expenses associated in treating medication related adverse events resulting in hospitalizations doctor visits, lab exams, etc., cost the economy over $200 billion every year. Patients are not immune and responsible for their copays, along with their general well-being. Patients on average take 11.4 meds/day. It is a daunting task to manage, correctly administer, understand the role of medications, and understand the disease state. An estimated 12% of the U.S. population is considered to be health literate.

Does my doctor have to refer me to receive MTM services? >

No. MTM services are made available to any qualified individual.

What can I expect during an MTM session? >

A typical comprehensive review lasts about 30-45 minutes. A pharmacist will sit down with you and review every prescription and over the counter medication, including supplements and alternative therapies. Actively discussing and asking questions will enhance and strengthen your understanding, thus optimizing your medication regimen. The pharmacist will schedule a one week follow up by staff and provide a quarterly review to update the medication list and follow up with the patient.

Where do the review sessions take place? >

MTM services are offered at a confidential, private area of the pharmacy.

Does the pharmacist performing the review have to work at my pharmacy? >

No. Any trained pharmacist may provide MTM services. To enhance your MTM experience, we encourage centralizing your prescriptions and your MTM pharmacist.

How do I sign up to receive services? >

For questions on how to obtain your MTM service, call 303-797-2500.

*DURABLE MEDICAL EQUIPMENT (DME)*

What is Durable Medical Equipment (DME)? >

DME includes devices like bath benches, CPAPs, gait trainers, patient lifts, standers, walkers, wheelchairs, and more. DME helps individuals live independently, keep a job, go to school, and stay involved in their community.

What is a detailed prescription? >

A detailed prescription is the documentation provided by your physician to support the need of the product/service provided.

Why do you require a "detailed prescription?" >

A detailed prescription is the documentation that is provided by your physicians to support the need of the product or services we are providing. The detailed prescription must include the client's name, DOB, a description of the items including HCPCS codes, diagnosis, length of need, and physician's detailed information, and the physician's signature and date. All insurance companies, including Medicare, require a detailed prescription in order for us to bill your equipment.

What should I expect to happen if I come into AllHealth Network Pharmacy to order new supplies? >

A staff member will greet you and ask you to fill out a short form to get your information and your purpose of visit. Then an appropriate staff member will assist you with your medical-equipment needs. If you’re going to have insurance pay for the supplies, make sure you have copies of all your insurance cards and a doctor’s detailed prescription. If you’re not going to use insurance, then these items are usually unnecessary. A few supplies cannot be sold without a doctor’s detailed prescription.

It may take some time to verify your insurance before your order can be dispensed. You’re welcome to wait at the pharmacy or come back at a later time. You’ll be required to sign some documentation, and you may need to pay for a portion of the cost deemed necessary by your insurance before you can take your equipment. Fill out some of the paperwork in advance of your visit. (Link to Forms page)

What if my equipment needs service or repair? >

Some of the items we sell cannot be serviced because parts are not available. Products like standard walkers or bath chairs fall into this category. Diagnostic products like blood pressure monitors need to be sent into the manufacturer for recalibration on specialized equipment.

Can I return the bath chair if I don't like it or it doesn't fit? >

Bath equipment is non-returnable due to infection-control issues. This is a government standard.

What is your return policy? >

  • Equipment shall be provided clean, and in good working order. Supplies shall be provided new and in unopened packaging.
  • Equipment and supplies provided to patients / clients that are deemed to be unsuitable or inappropriate for the client, either by the client, the caregiver, or others involved in the care of the patient / client shall be accepted for return by the company, with no charges incurred by the patient /client, if the company is notified within 30 days of receipt of the equipment and supplies.
  • Equipment and supplies that cannot by law be accepted for return after use or opening shall not be returned to inventory, but disposed of properly instead.

What equipment does Medicare cover?  >

Medicare covers durable medical equipment that your doctor prescribes for use in the client's home. DME is "durable," used for a medical reason, is not usually useful to someone who is not sick or injured, and must be used within the home to accomplish daily mobility related activities. Bathroom safety equipment is not a covered benefit through Medicare.

Who qualifies for Medicare benefits? >

Individuals 65 years of age or older, individuals under 65 with permanent kidney failure, and individuals under 65 who are permanently disabled and entitled to Social Security benefits may be eligible for Medicare benefits.

How much of the cost of medical equipment does Medicare cover? >

Typically Medicare covers 80% of eligible charges after you have paid your yearly Part B deductible. Every year, in addition to your monthly premium, you will have to pay the first $162 of covered expenses out of pocket for Part B services. If you have a supplemental insurance policy, that plan may pay the remaining portion of the cost of your equipment after the supplemental plan’s deductible has been satisfied. If you do not have a supplemental plan, the remaining portion will be considered your responsibility.

Do you carry durable medical equipment (DME) and medical supplies? >

Yes! We can provide a full line of medical supplies and durable medical equipment (DME). We can order your items and usually have them available the next business day. DME and medical supplies include:

  • Bath benches
  • Blood pressure monitors
  • Medical Support Stockings
  • Braces
  • Blood glucose monitors and test strips
  • Canes
  • Commode chairs
  • Crutches
  • Nebulizers
  • Quad Canes
  • Shower Chairs
  • Peak Flow Meters
  • Walkers

Visit or call your AllHealth Network Pharmacy for assistance.

*COMPLIANCE PACKAGING*

To start using compliance packaging (Dispill®), what do I need to do? >

Request Dispill® at the AllHealth Network Pharmacy or by calling the pharmacy at 303-797-2500.

What is compliance packaging? >

Compliance packaging is a customized sorting and packaging system for patients taking multiple medications each day. Using Dispill technology, AllHealth Network Pharmacy labels, fills, cold seals and perforates individual doses of multiple medications into dose card packaging. One easy-open package with one dose of all of your required medications fits in your pocket, making it easy and portable. It’s the modern version of a pill-sorting box, but we’ll do the work for you at the pharmacy. Limited to oral solid medications.

What are the benefits of the compliance packaging? >

  • All medications are pre-sorted and packaged for you at AllHealth Network Pharmacy, eliminating the need to sort pills into boxes by dosing schedules.
  • Each dose packet is individually sealed and portable. Simply tear it off from the card and take it with you.
  • Prepackaged medication all but eliminates the risk of missed or incorrect dosing.
  • Medications are dispensed, sealed and labeled for daily dosing right at the pharmacy, so compliance with complicated drug regimens is easier.
  • Tear packets are easier to open than pill bottles.

How does it work? >

AllHealth Network pharmacists consult with patients to determine selectable sorting capabilities by day, administration time or medication. Each dose of medication is then sealed in a medication card. A detailed label is imprinted directly onto every packet including the patient’s name, date of birth, medications enclosed, date and time to be administered, and any special instructions. Small cards containing all of the sorted and prepackaged medications is then available for pickup or delivery to the patient.

Who should use the compliance packaging? >

Any patient with a complicated drug regimen or multiple daily medications will benefit from prepackaged doses.